About Us
Introduction
Royaleon is an independent online store based in Mohegan Lake, New York, United States. Our goal is to make online shopping reliable, transparent, and enjoyable for every customer. We offer carefully selected products designed to enhance your lifestyle with style, convenience, and quality. Royaleon was built on the belief that a trustworthy shopping experience comes from honesty, accuracy, and professionalism rather than exaggerated promises. From product listings to delivery, every process in our store is managed with precision, transparency, and fairness.
Our Purpose
The purpose of Royaleon is to create a straightforward and dependable shopping experience for all customers. We understand that shoppers value accuracy, clarity, and reliability. Every product, policy, and process on our website is designed to uphold these values. We aim to ensure that every customer knows exactly what to expect when placing an order — from product details to delivery timelines.
Our Philosophy
Royaleon operates on three guiding principles: honesty, consistency, and accountability. We don’t rely on flashy marketing claims. Instead, we focus on clear communication, transparent policies, and dependable service. We value our customers’ trust above all and recognize that trust must be earned and maintained through consistent, reliable actions.
Product Transparency
Each product on our website is listed with accurate and verified details. Our team continually reviews and updates product information to ensure that images, descriptions, and specifications remain current and correct. We believe in giving customers all the information they need to make confident, informed decisions — without confusion or misleading details.
Customer Experience
At Royaleon, a positive shopping experience begins with clarity and communication. From the moment an order is placed, customers receive confirmation, processing updates, and tracking information once their shipment is on its way. These communications are designed to keep you informed — not to advertise — ensuring a smooth and transparent order process. Every order is treated with responsibility and care, not just as a transaction.
Mission and Values
Our mission is to make online shopping simple, secure, and trustworthy.
We are guided by four key values:
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Transparency — Ensuring customers always have clear and accurate information.
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Responsibility — Handling every order with professionalism and care.
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Respect — Treating every customer with fairness and courtesy.
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Consistency — Maintaining dependable standards across every aspect of our operations.
These values define how we operate and how we serve our customers every day.
Compliance and Standards
Royaleon operates fully in accordance with U.S. eCommerce regulations and the laws of the State of New York. We take compliance seriously and ensure that every transaction meets standards of privacy, payment security, and consumer protection. Our website uses secure payment gateways (via Stripe and Afterpay) and industry-standard encryption to protect customer information at every step.
Data Handling and Privacy
We respect and protect your privacy. Any personal information collected during checkout — such as contact or shipping details — is used only for order processing and communication related to your purchase. All sensitive data is stored securely and accessible only to authorized personnel. Royaleon does not sell, share, or misuse customer data for external marketing purposes.
Customer Communication
Open and respectful communication is a cornerstone of Royaleon’s service. We maintain multiple contact options — including phone and email — so customers can easily reach our support team. Whether you need help with an order, have a question about a product, or want clarification on a policy, we respond promptly and professionally.
Customer Service Hours:
Monday to Friday: 9:00 AM – 6:00 PM (EST)
Saturday: 10:00 AM – 4:00 PM (EST)
Sunday: Closed
Contact Information:
📧 Email: Support@royaleon.shop
📞 Phone: +1 (386) 351-0077
📍 Address: 2883 Fox Hall Street, Mohegan Lake, New York, USA
Ethical Business Practice
Royaleon is committed to ethical and transparent operations. We present every product honestly, avoid misleading claims, and ensure that all store policies are written in clear and understandable language. Our content is regularly reviewed and updated to maintain accuracy and fairness across the entire shopping experience.
Commitment to Improvement
We view feedback as an opportunity to grow. Customer opinions, suggestions, and reviews help us improve and refine our processes. Royaleon continually evaluates its operations to ensure that we meet — and exceed — customer expectations with each interaction.
Our Promise of Clarity
Online shopping should never be confusing or uncertain. At Royaleon, we ensure that all key details — including shipping times, return conditions, and refund policies — are clearly stated before you make a purchase. This commitment to clarity allows every customer to shop confidently, knowing exactly how their order will be handled.
Looking Ahead
As Royaleon continues to grow, our dedication to honesty, consistency, and customer respect remains our foundation. We will continue to expand thoughtfully, maintaining the same standards of accuracy and transparency that define our business today. Every customer relationship matters to us, and we strive to make each shopping experience smooth, fair, and dependable.
Conclusion
Royaleon is built on genuine values — trust, integrity, and responsibility. Every product, page, and policy reflects our commitment to these principles. We do not rely on empty marketing promises; instead, we let our transparency, professionalism, and reliability speak for themselves. Our customers’ trust is our greatest asset, and we work diligently to maintain it through consistent, honest, and respectful service.
Business Details
Store Name: Royaleon
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)
Phone: +1 (386) 351-0077
Email: Support@royaleon.shop
Address: 2883 Fox Hall Street, Mohegan Lake, New York, USA