FAQs
At Royaleon, we believe that every customer deserves clear, honest, and accessible information before making a purchase. The following Frequently Asked Questions have been carefully prepared to ensure complete transparency regarding our products, ordering process, payments, delivery, and store policies.
Our goal is to help every visitor find accurate answers in one place — free of confusion or uncertainty. These FAQs reflect the same professionalism, integrity, and clarity that define Royaleon.
General Questions
What is Royaleon?
Royaleon is an independent online retail store based in Mohegan Lake, New York, United States, offering a curated selection of high-quality products designed to meet modern lifestyle needs. We operate exclusively online and are committed to providing a smooth, transparent, and secure shopping experience for our customers across the United States.
Where is Royaleon located?
Our administrative office is located at:
2883 Fox Hall Street, Mohegan Lake, New York, USA.
Please note that Royaleon operates as an online-only store. We do not offer in-person shopping or pickups at this address.
Do you ship internationally?
Currently, Royaleon ships orders only within the United States. International shipping is not available at this time.
How can I contact Royaleon for assistance?
You can reach our support team by:
📧 Email: Support@royaleon.shop
📞 Phone: +1 (386) 351-0077
Our Customer Service Hours are:
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Monday to Friday: 9:00 AM – 6:00 PM (EST)
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Saturday: 10:00 AM – 4:00 PM (EST)
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Sunday: Closed
Ordering and Payments
How do I place an order?
You can place an order directly through our website at www.royaleon.shop. Simply browse our products, add your selections to the cart, and proceed to checkout. You’ll be guided step-by-step to provide your shipping and payment details. Once your order is complete, a confirmation email will be sent to you immediately.
Which payment methods do you accept?
Royaleon accepts secure payments through the following methods:
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Credit/Debit Cards (Visa, Mastercard, American Express, Discover via Stripe)
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Afterpay (where available – 4 interest-free installments)
All payments must be completed at checkout, and transactions are protected by trusted, encrypted gateways to ensure your information remains safe.
Can I modify or cancel my order after placing it?
Orders begin processing quickly after confirmation. If you need to make changes or cancel your order, please contact our support team as soon as possible. While we cannot guarantee modifications once processing has started, we will do our best to assist you.
Will I receive an order confirmation?
Yes. Once your order is placed successfully, you will receive an email confirmation containing your order details, including products ordered, total amount, and order number.
Shipping and Delivery
How long does shipping take?
Orders are generally processed within 1–2 business days after purchase. Shipping transit typically takes 4–5 business days, making the total estimated delivery time between 5–7 business days from the date of order.
How can I track my order?
When your order ships, you’ll receive an email with a tracking link so you can monitor your shipment’s progress until it arrives at your address.
Do you charge for shipping?
Shipping costs are outlined during checkout and in our Shipping Policy. Rates and delivery times may vary depending on the destination and service selected.
What if my order is delayed?
If your order has not arrived within the estimated time frame, please contact our customer service team. We will review your order status and provide an update or resolution as quickly as possible.
Returns and Refunds
What is your return policy?
Please refer to our Refund & Return Policy for detailed terms. Royaleon accepts returns for defective or incorrect items. Returns due to a change of preference or incorrect selection are not accepted.
How do I return a defective or incorrect item?
If you receive a defective product, contact us within 30 days of delivery. Include your order number, description, and clear photos of the issue. Our support team will review your case and provide detailed return instructions.
Who pays for return shipping?
If the return is due to a verified defect or shipping error on our part, Royaleon will cover return shipping costs. Otherwise, customers are responsible for return shipping fees.
Is there a restocking fee for returns?
No. Royaleon does not charge restocking fees for approved returns.
When will I receive my refund?
Refunds are typically processed within 14 business days after we receive and inspect the returned item. The amount will be credited back to your original payment method.
Can I request a refund instead of a replacement?
Yes. If your product is defective and you prefer a refund instead of a replacement, you can request one during the return process. Refund approval will depend on verification of the defect.
Product and Stock Information
Are all products in stock?
We regularly update our inventory to reflect accurate stock availability. In the rare event that a product becomes unavailable after you place an order, we will notify you promptly to arrange a replacement or full refund.
Are the product images accurate?
All product images on our website are real representations of the items we sell. Minor variations in color or packaging may occur due to lighting or screen settings, but we strive to ensure that product visuals are as accurate as possible.
Privacy and Security
Is my personal information safe?
Absolutely. Royaleon uses SSL encryption and secure data storage systems to protect all personal and payment information. We follow strict data protection standards to prevent unauthorized access or misuse.
Do you share customer data with third parties?
No. Royaleon does not sell, rent, or share customer data with third-party marketing companies. Any personal information collected is used solely for processing orders and providing customer support.
Is your website secure for payments?
Yes. All transactions are processed through trusted and encrypted payment gateways (Stripe and Afterpay), ensuring a secure checkout experience for every customer.
Customer Support and Assistance
What are your customer support hours?
Our support team is available during the following hours:
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Monday to Friday: 9:00 AM – 6:00 PM (EST)
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Saturday: 10:00 AM – 4:00 PM (EST)
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Sunday: Closed
What if my question isn’t listed here?
If you can’t find the answer to your question in this FAQ section, please contact us via email or phone. Our friendly support team will gladly assist you with any inquiries regarding your order, products, or store policies.
Final Note
These FAQs are designed to provide complete clarity and build confidence when shopping with Royaleon. We are committed to maintaining transparency, fairness, and professionalism across all operations — from product listings to delivery and customer communication.
Your satisfaction and trust are at the heart of what we do at Royaleon.
Business Details
Business Name: Royaleon
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)
Business Phone: +1 (386) 351-0077
Business Email: Support@royaleon.shop
Business Address: 2883 Fox Hall Street, Mohegan Lake, New York, USA